Curriculum Vitae

KMS Solutions

HR Manager                                                                                     

• Implemented HRIS automation for performance reviews, disciplinary actions, and compensation changes, reducing manual processing time by 70% and improving data accuracy.

• ·Digitized over 13 years of personnel records, establishing a searchable electronic employee database that streamlined audits and improved document retrieval efficiency by 90%.

• Developed and launched comprehensive training modules and a new supervisor onboarding curriculum, enhancing leadership preparedness and reducing new hire ramp-up time.

• ·Directed compliance initiatives, including ACA and EEO-1 reporting, achieving 100% federal compliance while increasing reporting accuracy by 60% year-over-year.

• ·Authored updated HR policies, a new employee handbook, and internal newsletters, fostering greater transparency and alignment with ISO and CMMC certification standards.

• Conducted thorough workplace investigations to resolve employee grievances, ensuring compliance with company policies and employment law.

• Drafted clear and professional communications related to disciplinary actions, policy updates, and employee recognition initiatives.

• Conducted job evaluations and market pricing analyses to ensure internal equity and external competitiveness across all compensation programs.

• Audited payroll and compensation data to identify discrepancies and recommend corrective actions.

• Designed and maintained salary structures, pay grades, and incentive plans aligned with organizational goals.

Contec Americas

Business Process Optimization Specialist                                          

• Spearheaded strategic transformation initiatives using design thinking and process re-engineering methodologies, aligning process improvements with key business goals to enhance operational efficiency.

• Created comprehensive customer journey and internal process maps, enabling data-driven decision-making and the development of future-state models that improved customer experience and reduced process friction.

• Facilitated cross-functional kaizen events and workshops, fostering collaboration across departments and delivering roadmaps that streamlined workflows and eliminated operational silos.

• Led structured problem-solving sessions through staff interviews, document analysis, and workflow reviews, resulting in clearly defined requirements and actionable insights for business process redesign.

• Delivered targeted recommendations that prioritized people, processes, and policies ahead of system changes, significantly increasing stakeholder buy-in and accelerating implementation timelines.

• Partnered with HR leadership to standardize disciplinary processes and performance improvement plans across departments.

• Performed compensation benchmarking using tools like Mercer, Radford, and PayScale to guide salary decisions

• Analyzed compensation trends and prepared detailed reports for senior leadership to support strategic planning.

ISO Group

Director of Human Resources and Administration                         

• Orchestrated a seamless HR and operations transition during the company sale by ensuring stakeholder alignment, due diligence by evaluating compensation structures and integrating acquired employees into existing frameworks, and employee transparency, preserving morale and business continuity.

• Led talent acquisition and workforce planning strategies, aligning recruitment efforts with organizational needs while maintaining competitive compensation benchmarks and a total rewards framework.

• Designed and implemented standardized onboarding, performance appraisal systems, and continuous training programs, resulting in measurable improvements in employee engagement, and skill development.

• Directed payroll, benefits administration, and leave management, integrating employee feedback to enhance offerings, and proactively identifying risk factors to ensure workforce compliance and satisfaction.

• Delivered actionable HR analytics through custom reports on workforce efficiency, total employee cost/output, and KPI-based performance metrics to inform executive leadership and Board of Directors decisions.

• Developed and implemented employee relations strategies that improved morale and reduced turnover by 70%

• Served as primary point of contact for conflict resolution, mediating disputes between employees and management with a neutral, solution-focused approach.

• Analyzed employee satisfaction data to identify areas of concern and collaborate on actionable culture enhancement initiatives.

• Led the annual compensation review cycle, including merit increases, bonus calculations, and executive compensation adjustments.

• Developed communication materials to educate employees and managers on compensation philosophy and practices.

• Analyzed compensation trends and prepared detailed reports for senior leadership to support strategic planning.

SCD.USA Infrared, LLC

HR & Compliance Officer                                                               

• Led end-to-end transition of HR, Quality, and Operations functions during company relocation, successfully executing a facility move project with secure transfer of sensitive data, including PII, NDA, and ITAR materials.

• Built HR department from the ground up, implementing compliant policies, benefits programs, recruitment processes, and performance systems aligned with U.S. and international regulatory standards.

• Directed company-wide compliance initiatives across HR, contracts, finance, and federal regulations, ensuring successful audits and DCAA compliance through meticulous documentation and process oversight.

• Managed ISO and AS9100D quality standards as Oasis Database Administrator and Internal Quality Auditor, maintaining audit readiness and fulfilling all reporting requirements for federal and international contracts.

• Oversaw cross-functional operations, including marketing, tradeshow coordination, IT administration, and office inventory, delivering cohesive support to leadership, and improving cross-departmental efficiency.

• Conducted thorough workplace investigations to resolve employee grievances, ensuring compliance with company policies and employment law. Resolved most issues with effective conflict management process.

• Developed and implemented employee relations strategies that improved morale and reduced turnover by 38%.

• Conducted job evaluations and market pricing analyses to ensure internal equity and external competitiveness across all compensation programs.

• Designed and maintained salary structures, pay grades, and incentive plans aligned with organizational goals.

Steve Lyons Art

Marketing Director and HR Generalist                                            

• Developed and executed a comprehensive brand strategy that enhanced gallery visibility across digital platforms, including website optimization, social media integration, and targeted email marketing campaigns.

• Authored press releases and secured media coverage, increasing public engagement and contributing to a significant uptick in event attendance and client inquiries.

• Led end-to-end HR operations, from drafting employee guidelines and designing onboarding procedures to implementing a competitive benefits program aligned with organizational growth.

• Streamlined internal communications and event logistics, ensuring seamless execution of exhibitions and artist showcases while maintaining consistent brand voice across all client-facing channels.

• Collaborated with ownership to drive recruitment and performance initiatives, creating scalable HR infrastructure that supported long-term organizational development.

• Conducted job evaluations and market pricing analyses to ensure internal equity and external competitiveness across all compensation programs.

• Designed and maintained salary structures, pay grades, and incentive plans aligned with organizational goals.

Dulce Tentación Postres

Owner                                                                                                

• Founded and scaled a premium pastry and catering business, managing service delivery to 17 retail outlets while overseeing all HR, finance, operations, and sales functions.

• Led end-to-end business operations, including customer acquisition, account management, invoicing, and tax preparation, ensuring financial accuracy and consistent profitability.

• Developed and implemented streamlined processes for inventory tracking, purchasing, and order fulfillment, enhancing supply chain efficiency and reducing operational costs

• Designed and executed all marketing strategies, including menu creation, promotional campaigns, and brand development to drive customer engagement and market presence.